Terms & Conditions

Shrub & Stone Gardeners is a trading name of S&S Gardeners Limited, company number 16103681. The following Terms of Business and Terms of Website Use set out the basis on which services are provided and govern use of the Shrub & Stone Gardeners website. Each document operates independently and contains its own definitions and provisions.

Shrub & Stone Gardeners is a trading name of S&S Gardeners Limited, company number 16103681, hereinafter referred to as the Company.

These terms set out the basis on which the Company provides its services and govern use of the Company’s website.

Shrub & Stone Gardeners is a trading name of S&S Gardeners Limited, company number 16103681. The following Terms of Business and Terms of Website Use set out the basis on which services are provided and govern use of the Shrub & Stone Gardeners website. Each document operates separately and contains its own definitions and provisions.

These Terms of Business apply to the Services provided by the Company. They set out the basis upon which the Services are supplied, explain the responsibilities of the Company and the Customer, and identify the terms, conditions and requirements that apply to the delivery of the Services.

In these Terms of Business:

“The Company” means Shrub & Stone Gardeners, being the trading name of S&S Gardeners Limited, and anyone authorised by the Company to carry out work.

“The Customer” means the individual or organisation engaging the Company.

“The Services” means the gardening services agreed to be provided by the Company.

In these Terms of Business:

“The Company” means Shrub & Stone Gardeners, being the trading name of S&S Gardeners Limited, and anyone authorised by the Company to carry out work.

“The Customer” means the individual or organisation engaging the Company.

“The Services” means the gardening services agreed to be provided by the Company.

The Company provides proactive and tailored garden maintenance services intended to maintain and improve the overall appearance, condition and health of the garden over time. Such Services are ongoing in nature and may vary from visit to visit depending on seasonal requirements, weather conditions, garden priorities and the condition of the property.

Initial Assessment and Scheduling: An initial visit may be carried out to assess maintenance requirements and establish priorities. Based on that assessment, the Company may propose a maintenance schedule, visit frequency and recommendations for improvements, treatments or enhancements. Any recommendations provided do not oblige the Customer to proceed unless otherwise agreed.

Maintenance Tasks: General maintenance may include, but is not limited to, lawn care, lawn mowing, edging, weeding, pruning, planting, hedge trimming, mulching, leaf clearance, strimming, seasonal tidy-ups, jet washing and general garden maintenance tasks.

Scope and Prioritisation: The specific tasks carried out during each visit shall be determined by the Company in its reasonable professional judgement having regard to seasonal requirements, site conditions, health and safety considerations, time available and the needs of the garden at the time of the visit. The Company does not guarantee that all areas of the garden or all maintenance tasks will be completed during every visit.

Service Outcomes: Garden maintenance is intended to improve and maintain the garden over time and the Company does not guarantee immediate or specific results following any individual visit.

The following provisions explain how pricing, quotations, chargeable time, invoicing and payment for the Services operate. These terms set out how charges are calculated and identify additional costs, circumstances and adjustments that may apply during delivery of the Services.

Quotation: The cost of the Services will be set out in a quotation provided by the Company. Unless expressly stated otherwise, quotations are estimates only and may be revised where site conditions, requirements or circumstances differ from those reasonably anticipated. The standard rate is £36.50 plus VAT per hour, per gardener, unless otherwise agreed in writing.

Minimum Hours: A minimum charge of 2 hours applies to any visit.

Team Size and Staffing: Unless otherwise stated in writing, quotations are based upon the number of gardeners, staff or personnel considered appropriate by the Company. The Company reserves the right to alter staffing levels where reasonably necessary for operational requirements, efficiency, health and safety or delivery of the Services.

Chargeable Time: Hourly charges begin from the time the gardening team arrives at the property and continue until completion of the visit. Chargeable time includes time reasonably spent carrying out the Services, unloading and preparing tools and equipment, packing away tools and equipment, site assessments, discussions regarding the Services, movement of materials, setting up and clearing work areas, obtaining access, locating suitable parking where parking is unavailable on site, walking between the parking location and the property, cleaning equipment, complying with health and safety requirements and activities reasonably connected with carrying out the Services.

Additional Work: Where additional work becomes necessary due to restricted access, unavailable utilities, hidden conditions, undisclosed hazards, safety concerns, site conditions, requests made by the Customer or other unforeseen circumstances, additional charges may apply at the standard hourly rate unless otherwise agreed in writing.

Green Waste Disposal: Where reasonably possible, existing green waste facilities such as garden waste bins will be used. Where removal of garden waste is requested, this will be charged at £30.00 plus VAT per bag, regardless of the amount of waste contained within the bag.

Materials and Consumables: The Company may use consumable materials, treatments and garden products where reasonably considered necessary or beneficial to maintain, improve or support the health, appearance or condition of the garden. This may include, but is not limited to, compost, mulch, fertilisers, lawn treatments, weed control products, seed, soil improvers and similar items. Such materials will be chargeable in addition to labour and will be included on the invoice. If the Customer does not wish specific consumables, treatments or products to be used, written notice must be provided before the visit. In the absence of such notice, the Company may reasonably assume consent for routine maintenance and garden improvement products where appropriate.

Parking: Suitable parking should be available at the property. Any parking charges, permits or associated costs incurred in carrying out the Services shall be charged in addition to labour.

Billing Details: Invoices may include labour charges, materials supplied, consumables, waste disposal, parking costs and other additional expenses connected with the Services.

Billing Cycle: Invoices are issued monthly, typically around the 15th of each month. Invoices will generally cover Services provided since the previous billing cycle up to the date of the current invoice.

Invoice Queries: Any query relating to an invoice should be raised within 7 days of the invoice date.

Payment Due Date: Payment is due in full on the invoice date unless otherwise stated. The Company reserves the right to allow a short administrative grace period at its discretion.

Payment Methods: Payment may be made by bank transfer or Direct Debit.

Allocation of Payments: The Company reserves the right to allocate payments received against the oldest outstanding invoice or balance first.

Late Payment Fees: A late payment fee of £25.00 plus VAT may be applied to invoices remaining unpaid more than 28 days after the due date.

Non-Payment: The Company reserves the right to suspend, postpone or cancel Services where invoices remain unpaid or accounts become overdue.

Price Adjustments: Prices may be adjusted where unforeseen factors, site conditions, material costs, access restrictions or other circumstances affect the cost of carrying out the Services. Any changes will be communicated as soon as reasonably practicable.

Annual Rate Increase: The Company increases its standard hourly rate by £1.00 per hour, per gardener annually. This increase applies automatically each year and forms part of these Terms of Business.

The following provisions explain how cancellations, missed visits, notice requirements and changes to scheduled Services are managed.

Service Arrangements: Services are generally provided without fixed-term or long-term contracts unless otherwise agreed in writing.

Single Visit Cancellations: To cancel a scheduled visit without charge, the Customer must provide at least 48 hours’ notice before the planned visit time. Cancellations made within 48 hours of the scheduled visit may incur a cancellation fee of £65.00 plus VAT.

Missed Visits and Unavailable Access: Where the Company is unable to carry out the Services due to failed access, absence of required permissions, unavailable utilities, pets, safety concerns or circumstances attributable to the Customer, the Company reserves the right to treat the visit as a late cancellation and apply the cancellation fee set out in these Terms of Business.

Ongoing Service Cancellation: The Customer may cancel ongoing or recurring Services at any time by giving notice to the Company. Cancellation of a scheduled visit does not automatically terminate future Services and cancellation of future Services does not automatically cancel visits already scheduled.

Company Cancellation and Rescheduling: The Company reserves the right to postpone, reschedule or cancel visits where necessary due to weather conditions, staff availability, illness, health and safety concerns, equipment failure or circumstances outside the Company’s reasonable control.

Notice Requirements: Cancellation notices should be provided in writing wherever reasonably practicable.

The following responsibilities apply to the Customer to help ensure the Services can be delivered safely, efficiently and without unnecessary delays.

Access: Access to the garden and any relevant work areas must be provided during working hours, between 7:30am and 5:00pm, Monday to Friday. The Customer is responsible for providing any keys, access codes, alarm instructions or other information reasonably required to gain access to the property. The Customer is also responsible for ensuring gates, access points and security arrangements permit the safe and efficient delivery of the Services. Where gates, doors or entry points are required to remain open during the Services, the Company accepts no liability for security issues, theft, escapes or unauthorised access arising during the normal course of carrying out the Services. The Company accepts no liability for delays, failed visits or inability to carry out the Services where access information is incorrect, unavailable or not functioning. Where access cannot be gained, the Company reserves the right to charge for lost time or apply the cancellation charges set out in these Terms of Business.

Parking: Suitable parking should be available as close to the property as reasonably possible. Any parking charges, permits or associated costs are chargeable in accordance with the Payment Terms. Where parking is unavailable on the property, time spent locating suitable parking and walking between the parking location and the property forms part of chargeable working time. The Company accepts no liability for damage arising from unsuitable driveways, soft ground, low structures, overhanging branches or restricted access areas used at the Customer’s request.

Neighbouring Properties: Where access to the property or garden requires entry via neighbouring land, shared accessways or third-party property, the Customer is responsible for obtaining any necessary permission in advance. The Company accepts no liability for delays or inability to carry out the Services where such permission has not been obtained.

Boundaries: The Customer is responsible for identifying property boundaries and confirming ownership of plants, trees, hedges, garden features and work areas where uncertainty exists. The Company accepts no liability for loss, damage, trimming, removal or work carried out in relation to items, areas or boundaries incorrectly identified, unclear or not disclosed prior to commencement of the Services.

Hazards: The Customer must notify the Company in advance of any known hazards, risks or conditions that may affect the safe delivery of the Services. This includes, but is not limited to, underground services or irrigation systems, concealed cables, drainage systems, fragile features, ponds, unstable structures, uneven ground, pest activity, hazardous materials, sharp objects, chemical treatments, or any other condition that may present a risk to people, property or equipment. Where irrigation systems, cables, lighting systems or underground services are present, their approximate location should be identified where reasonably possible. The Company reserves the right to suspend work where infestations, nests or pest activity create a health and safety risk. The Company accepts no liability for damage or delays arising from hazards or site conditions that were not disclosed prior to the visit and reserves the right to suspend or postpone work where safety concerns arise.

Ground Conditions: The Customer is responsible for ensuring that ground conditions are reasonably safe and suitable for the Services to be carried out. This includes identifying, where reasonably possible, hidden obstructions such as stones, rocks, roots, concealed objects, irrigation components, edging, drainage covers, buried cables, sharp items or other concealed hazards that may not be visible. The Company accepts no liability for damage, delays or incomplete work arising from unsafe, unstable or unsuitable ground conditions. While reasonable care will be taken, the Company is not liable for damage or injury caused by stones, debris or concealed objects ejected or disturbed by gardening equipment during the course of the Services.

Preparation and Utilities: Work areas must be reasonably clear, safe and accessible prior to the visit. Garden furniture, toys, personal belongings and other movable items should be removed or relocated where they may obstruct the Services. The Customer should notify the Company of any existing damage, fragile items or vulnerable features prior to commencement of the Services. The Company accepts no liability for deterioration, damage or failure arising from pre-existing defects or conditions. Electricity and water must be available where reasonably required to carry out the Services. The Company is not responsible for delays, incomplete work or additional time incurred where access is restricted, utilities are unavailable, or work areas are obstructed. Where delays or additional work arise as a result, additional charges may apply at the standard hourly rate.

Third Party Instructions: The Customer is responsible for ensuring that any third party authorised to provide instructions on the Customer’s behalf has authority to do so. The Company may rely upon instructions given by the Customer or any person reasonably believed to be authorised to act on the Customer’s behalf. The Company accepts no liability for delays, additional work, misunderstandings, errors or losses arising from incorrect, conflicting or unauthorised instructions provided by third parties.

Pets: Pets must be kept under control and away from active work areas while the Services are being carried out. Any dogs or animals that are aggressive, territorial, unpredictable or may present a risk to the Company’s team must be securely restrained or kept indoors during the visit. The Company’s team is not responsible for handling, supervising or securing pets. The Company accepts no liability where pets escape due to gates or access points needing to remain open for the purposes of carrying out the Services. Where pets interfere with access, disrupt the Services, create health and safety concerns or prevent work from being completed safely and efficiently, the Company reserves the right to delay, refuse or restrict the Services and additional charges may apply where delays arise.

Pet Waste: Gardens must be cleared of pet waste prior to visits. The Company’s team is not responsible for the collection, handling or removal of pet waste. Areas affected by pet waste may be left untreated or excluded from the Services where the Company considers this necessary for hygiene, health or safety reasons. Where excessive pet waste results in delays, restricted access, additional cleaning requirements or prevents the Services from being carried out efficiently, additional charges may apply at the standard hourly rate, or the visit may need to be rescheduled. The Company accepts no responsibility for incomplete work resulting from areas being inaccessible due to pet waste.

Safety of Others: Children, visitors and members of the public must be kept away from active work areas while the Services are being carried out. Pets must be managed in accordance with these Terms of Business. Responsibility for supervising children, visitors and animals remains with the property owner or occupier at all times. The Company reserves the right to stop, postpone or limit the Services where conditions make it unsafe to continue or where work cannot be carried out safely due to the actions or presence of others within the work area.

The following provisions apply to the Services and set out additional conditions, limitations and responsibilities relating to materials, environmental factors, site conditions and circumstances outside the Company’s reasonable control.

Working Practices and Time Allocations: The Company will carry out the Services using methods and working practices considered appropriate in its reasonable professional judgement. Decisions regarding work sequence, prioritisation, staffing levels, allocation of tasks, use of equipment and working methods remain at the Company’s discretion unless otherwise agreed in writing. Chargeable working time includes time reasonably spent carrying out the Services, preparing equipment and materials, loading and unloading, setting up, site organisation, waste handling, movement around the property, obtaining access, cleaning equipment, complying with health and safety requirements and activities reasonably connected with delivery of the Services. The Company does not guarantee continuous physical activity throughout the duration of a visit and reserves the right to determine the most appropriate and efficient working practices for the Services being carried out.

Personnel and Staffing: The Company reserves the right to allocate, substitute, rotate or change personnel assigned to carry out the Services at its discretion. The Company does not guarantee that specific employees, contractors or team members will attend or continue attending future visits unless otherwise agreed in writing.

Equipment and Methods: The Company reserves the right to determine the equipment, materials, techniques and working methods used in carrying out the Services unless otherwise agreed in writing. The Company may vary equipment or methods where reasonably necessary for efficiency, health and safety, site conditions or operational requirements.

Advice and Recommendations: Any recommendations, opinions, guidance or suggestions provided by the Company in relation to plants, treatments, maintenance, garden care or horticultural matters are provided in good faith based on information reasonably available at the time. Gardening and horticultural outcomes are influenced by numerous factors outside the Company’s control, including weather, pests, disease, soil conditions, maintenance practices and environmental factors. The Company does not guarantee that recommendations will produce any particular outcome and accepts no liability for losses, plant failure, deterioration or damage arising where results differ from expectations or circumstances subsequently change.

Materials: Special materials required for the Services will be charged. The Company accepts no liability for defects, failures, delays or issues arising from materials, products, plants or equipment supplied by the Customer. Any materials supplied by the Customer remain the Customer’s responsibility unless otherwise agreed in writing.

Natural Materials: Natural products and materials, including timber, stone, plants, turf, aggregates and similar materials, may vary in colour, appearance, size, texture and characteristics. Variations, weathering, shrinkage, expansion, movement, fading and natural imperfections are natural characteristics and shall not be considered defects.

Lawn Establishment: Turf, lawn seeding and lawn establishment are affected by environmental conditions and ongoing aftercare. Successful establishment cannot be guaranteed and outcomes may vary depending on factors including watering, sunlight, soil conditions, weather, pests, disease and foot traffic. Once the Services are complete, responsibility for watering, ongoing maintenance and aftercare passes to the Customer. Unless otherwise agreed in writing, the Customer is responsible for ensuring newly installed turf or seeded areas receive appropriate watering and care following completion of the Services. The Company accepts no liability for poor establishment, deterioration, patchiness, discolouration, failure, disease or damage resulting from inadequate watering, weather conditions, usage, pests or factors outside the Company’s reasonable control. Any replacement work, remedial visits or further treatment required shall be chargeable unless otherwise agreed in writing.

Living Materials: Plants, trees, shrubs and other living materials are affected by environmental conditions and natural processes. The Company cannot guarantee the health, survival, growth, appearance or future performance of plants, trees, lawns or other living materials following pruning, transplanting, treatment, adverse weather, disease, pests or pre-existing conditions. The Company accepts no liability for damage to dormant bulbs, self-seeded plants, hidden growth or vegetation not reasonably identifiable at the time of the visit. Any replacement work, remedial visits or further treatment required shall be chargeable unless otherwise agreed in writing.

Treatments and Applications: The effectiveness of treatments, including weed control, moss treatments, fertilisers, pesticides, fungicides and similar applications, cannot be guaranteed and may vary depending on weather conditions, timing, application rates, soil conditions, plant health and other environmental factors. Multiple applications or ongoing treatment programmes may be required. The Company accepts no liability where treatments do not produce the desired outcome.

Underground Services: The Company relies upon information and disclosures provided by the Customer regarding underground services. The Company accepts no liability for damage, delays or losses arising from concealed pipes, cables, drainage systems, irrigation systems, utility services or other underground infrastructure that has not been disclosed or could not reasonably have been identified prior to commencement of the Services.

Settlement and Movement: Minor settlement, movement, shrinkage or changes in appearance may occur following turfing, planting, mulching, soil improvement works, border works or other ground-related Services as materials naturally settle and adapt to environmental conditions. Minor settlement or changes in appearance shall not automatically be considered defective workmanship.

Waste Removal and Disposal: The Company reserves the right to refuse removal, handling or disposal of contaminated, hazardous or non-garden waste materials. This includes, but is not limited to, pet waste, rubble, construction waste, sharp materials, chemicals, household waste or materials contaminated by other substances. Additional charges may apply where waste requires sorting, separation or special disposal arrangements.

Jet Washing: Jet washing and pressure cleaning can expose pre-existing defects or weaknesses within surfaces that may not have been visible prior to cleaning. This may include, but is not limited to, loose pointing, cracked or damaged paving, weakened mortar, loose slabs, deteriorated surfaces, flaking coatings, existing staining, surface discolouration or other defects. The Company accepts no liability for damage, movement, lifting, deterioration or changes in appearance arising from pre-existing conditions, age-related wear, poor installation, defective materials or the condition of the surface being cleaned. While reasonable care will always be taken, the results of jet washing cannot be guaranteed and some staining, marks or organic growth may remain following treatment.

Photography and Site Records: The Company may take photographs before, during or after the Services for record keeping, quality control, training, insurance purposes and dispute resolution. Such photographs may include work areas, materials, surfaces and completed works. By accepting these Terms of Business and instructing the Company to carry out the Services, the Customer agrees that the Company may use photographs of the property, garden, work areas and completed works for marketing, promotional and portfolio purposes, including use on websites, social media platforms, printed materials and other advertising channels. The Company will use reasonable efforts to avoid including individuals, vehicle registration numbers, house numbers or other identifying information where not necessary. Where the Customer does not wish photographs to be used for promotional purposes, written notice must be provided to the Company before commencement of the Services.

Weather and Site Conditions: Gardening services are affected by weather and site conditions. The Company reserves the right to delay, postpone, reschedule or modify the Services where weather conditions, ground conditions or site conditions make it unsafe, impractical or unsuitable to proceed. This includes, but is not limited to, heavy rain, high winds, extreme temperatures, waterlogged ground, frost, storms or other conditions beyond the Company’s reasonable control.

Scheduling: The Company is not responsible for delays caused by circumstances outside its reasonable control.

Notification of Issues: Any concerns, defects or complaints relating to the Services should be raised within 7 days of completion of the Services, or as soon as reasonably practicable after an issue becomes apparent. The Company shall be given a reasonable opportunity to inspect and, where appropriate, remedy any issues before remedial work is arranged through third parties. The Company accepts no liability for remedial work, costs or losses arising where third parties are instructed without first providing the Company with an opportunity to inspect or remedy the issue.

Damage and Property Liability: While the Company will exercise reasonable care and skill in carrying out the Services, gardening and outdoor maintenance work inherently involves the use of tools, machinery, ladders, treatments, vehicles and equipment within outdoor environments and around natural materials, surfaces and structures which may be fragile, aged, worn, concealed, unstable or affected by pre-existing conditions. The Company accepts liability only for direct physical loss or damage to property proven to have been caused by the negligence of the Company whilst carrying out the Services. The Company shall not be liable for:

(a) pre-existing defects, weaknesses or deterioration;

(b) damage arising from hidden, undisclosed or concealed hazards, underground services or site conditions;

(c) deterioration, movement, discolouration or failure of aged, weathered or weakened materials, surfaces, structures or garden features;

(d) damage arising from reasonable use of gardening equipment, machinery, treatments or pressure washing where pre-existing weakness, wear or instability contributed to the loss;

(e) damage to dormant bulbs, hidden plants, self-seeded growth or vegetation not reasonably visible at the time of the Services;

(f) accidental disturbance to soil, mulch, bark, gravel, lawns or planted areas reasonably arising during routine maintenance activities;

(g) loss arising from adverse weather, pests, disease, natural growth, environmental conditions or circumstances outside the Company’s reasonable control; or

(h) indirect, consequential or unforeseeable loss, including loss of enjoyment, loss of use, loss of profit or diminution in property value.

The Customer shall notify the Company of any alleged loss or damage as soon as reasonably practicable and, in any event, within 7 days of discovery. The Customer shall provide the Company with a reasonable opportunity to inspect the alleged damage before any repair, replacement or remedial work is carried out by third parties.

Nothing in these Terms of Business excludes or limits liability where such liability cannot lawfully be excluded or limited under applicable law.

Liability: The Company is not liable for accidental, indirect or unforeseeable losses arising during the Services.

Consumer Rights: Nothing in these Terms of Business affects the Customer’s statutory consumer rights.

Force Majeure: The Company is not liable for delays or failures caused by events beyond reasonable control, including extreme weather, strikes, natural disasters, supply shortages or other unforeseen events outside the Company’s reasonable control.

The following provisions apply to the Services and set out additional conditions, limitations and responsibilities relating to materials, environmental factors, site conditions and circumstances outside the Company’s reasonable control.

Working Practices and Time Allocations: The Company will carry out the Services using methods and working practices considered appropriate in its reasonable professional judgement. Decisions regarding work sequence, prioritisation, staffing levels, allocation of tasks, use of equipment and working methods remain at the Company’s discretion unless otherwise agreed in writing. Chargeable working time includes time reasonably spent carrying out the Services, preparing equipment and materials, loading and unloading, setting up, site organisation, waste handling, movement around the property, obtaining access, cleaning equipment, complying with health and safety requirements and activities reasonably connected with delivery of the Services. The Company does not guarantee continuous physical activity throughout the duration of a visit and reserves the right to determine the most appropriate and efficient working practices for the Services being carried out.

Personnel and Staffing: The Company reserves the right to allocate, substitute, rotate or change personnel assigned to carry out the Services at its discretion. The Company does not guarantee that specific employees, contractors or team members will attend or continue attending future visits unless otherwise agreed in writing.

Equipment and Methods: The Company reserves the right to determine the equipment, materials, techniques and working methods used in carrying out the Services unless otherwise agreed in writing. The Company may vary equipment or methods where reasonably necessary for efficiency, health and safety, site conditions or operational requirements.

Advice and Recommendations: Any recommendations, opinions, guidance or suggestions provided by the Company in relation to plants, treatments, maintenance, garden care or horticultural matters are provided in good faith based on information reasonably available at the time. Gardening and horticultural outcomes are influenced by numerous factors outside the Company’s control, including weather, pests, disease, soil conditions, maintenance practices and environmental factors. The Company does not guarantee that recommendations will produce any particular outcome and accepts no liability for losses, plant failure, deterioration or damage arising where results differ from expectations or circumstances subsequently change.

Materials: Special materials required for the Services will be charged. The Company accepts no liability for defects, failures, delays or issues arising from materials, products, plants or equipment supplied by the Customer. Any materials supplied by the Customer remain the Customer’s responsibility unless otherwise agreed in writing.

Natural Materials: Natural products and materials, including timber, stone, plants, turf, aggregates and similar materials, may vary in colour, appearance, size, texture and characteristics. Variations, weathering, shrinkage, expansion, movement, fading and natural imperfections are natural characteristics and shall not be considered defects.

Lawn Establishment: Turf, lawn seeding and lawn establishment are affected by environmental conditions and ongoing aftercare. Successful establishment cannot be guaranteed and outcomes may vary depending on factors including watering, sunlight, soil conditions, weather, pests, disease and foot traffic. Once the Services are complete, responsibility for watering, ongoing maintenance and aftercare passes to the Customer. Unless otherwise agreed in writing, the Customer is responsible for ensuring newly installed turf or seeded areas receive appropriate watering and care following completion of the Services. The Company accepts no liability for poor establishment, deterioration, patchiness, discolouration, failure, disease or damage resulting from inadequate watering, weather conditions, usage, pests or factors outside the Company’s reasonable control. Any replacement work, remedial visits or further treatment required shall be chargeable unless otherwise agreed in writing.

Living Materials: Plants, trees, shrubs and other living materials are affected by environmental conditions and natural processes. The Company cannot guarantee the health, survival, growth, appearance or future performance of plants, trees, lawns or other living materials following pruning, transplanting, treatment, adverse weather, disease, pests or pre-existing conditions. The Company accepts no liability for damage to dormant bulbs, self-seeded plants, hidden growth or vegetation not reasonably identifiable at the time of the visit. Any replacement work, remedial visits or further treatment required shall be chargeable unless otherwise agreed in writing.

Treatments and Applications: The effectiveness of treatments, including weed control, moss treatments, fertilisers, pesticides, fungicides and similar applications, cannot be guaranteed and may vary depending on weather conditions, timing, application rates, soil conditions, plant health and other environmental factors. Multiple applications or ongoing treatment programmes may be required. The Company accepts no liability where treatments do not produce the desired outcome.

Underground Services: The Company relies upon information and disclosures provided by the Customer regarding underground services. The Company accepts no liability for damage, delays or losses arising from concealed pipes, cables, drainage systems, irrigation systems, utility services or other underground infrastructure that has not been disclosed or could not reasonably have been identified prior to commencement of the Services.

Settlement and Movement: Minor settlement, movement, shrinkage or changes in appearance may occur following turfing, planting, mulching, soil improvement works, border works or other ground-related Services as materials naturally settle and adapt to environmental conditions. Minor settlement or changes in appearance shall not automatically be considered defective workmanship.

Waste Removal and Disposal: The Company reserves the right to refuse removal, handling or disposal of contaminated, hazardous or non-garden waste materials. This includes, but is not limited to, pet waste, rubble, construction waste, sharp materials, chemicals, household waste or materials contaminated by other substances. Additional charges may apply where waste requires sorting, separation or special disposal arrangements.

Jet Washing: Jet washing and pressure cleaning can expose pre-existing defects or weaknesses within surfaces that may not have been visible prior to cleaning. This may include, but is not limited to, loose pointing, cracked or damaged paving, weakened mortar, loose slabs, deteriorated surfaces, flaking coatings, existing staining, surface discolouration or other defects. The Company accepts no liability for damage, movement, lifting, deterioration or changes in appearance arising from pre-existing conditions, age-related wear, poor installation, defective materials or the condition of the surface being cleaned. While reasonable care will always be taken, the results of jet washing cannot be guaranteed and some staining, marks or organic growth may remain following treatment.

Photography and Site Records: The Company may take photographs before, during or after the Services for record keeping, quality control, training, insurance purposes and dispute resolution. Such photographs may include work areas, materials, surfaces and completed works. By accepting these Terms of Business and instructing the Company to carry out the Services, the Customer agrees that the Company may use photographs of the property, garden, work areas and completed works for marketing, promotional and portfolio purposes, including use on websites, social media platforms, printed materials and other advertising channels. The Company will use reasonable efforts to avoid including individuals, vehicle registration numbers, house numbers or other identifying information where not necessary. Where the Customer does not wish photographs to be used for promotional purposes, written notice must be provided to the Company before commencement of the Services.

Weather and Site Conditions: Gardening services are affected by weather and site conditions. The Company reserves the right to delay, postpone, reschedule or modify the Services where weather conditions, ground conditions or site conditions make it unsafe, impractical or unsuitable to proceed. This includes, but is not limited to, heavy rain, high winds, extreme temperatures, waterlogged ground, frost, storms or other conditions beyond the Company’s reasonable control.

Scheduling: The Company is not responsible for delays caused by circumstances outside its reasonable control.

Notification of Issues: Any concerns, defects or complaints relating to the Services should be raised within 7 days of completion of the Services, or as soon as reasonably practicable after an issue becomes apparent. The Company shall be given a reasonable opportunity to inspect and, where appropriate, remedy any issues before remedial work is arranged through third parties. The Company accepts no liability for remedial work, costs or losses arising where third parties are instructed without first providing the Company with an opportunity to inspect or remedy the issue.

Damage and Property Liability: While the Company will exercise reasonable care and skill in carrying out the Services, gardening and outdoor maintenance work inherently involves the use of tools, machinery, ladders, treatments, vehicles and equipment within outdoor environments and around natural materials, surfaces and structures which may be fragile, aged, worn, concealed, unstable or affected by pre-existing conditions. The Company accepts liability only for direct physical loss or damage to property proven to have been caused by the negligence of the Company whilst carrying out the Services. The Company shall not be liable for:

(a) pre-existing defects, weaknesses or deterioration;

(b) damage arising from hidden, undisclosed or concealed hazards, underground services or site conditions;

(c) deterioration, movement, discolouration or failure of aged, weathered or weakened materials, surfaces, structures or garden features;

(d) damage arising from reasonable use of gardening equipment, machinery, treatments or pressure washing where pre-existing weakness, wear or instability contributed to the loss;

(e) damage to dormant bulbs, hidden plants, self-seeded growth or vegetation not reasonably visible at the time of the Services;

(f) accidental disturbance to soil, mulch, bark, gravel, lawns or planted areas reasonably arising during routine maintenance activities;

(g) loss arising from adverse weather, pests, disease, natural growth, environmental conditions or circumstances outside the Company’s reasonable control; or

(h) indirect, consequential or unforeseeable loss, including loss of enjoyment, loss of use, loss of profit or diminution in property value.

The Customer shall notify the Company of any alleged loss or damage as soon as reasonably practicable and, in any event, within 7 days of discovery. The Customer shall provide the Company with a reasonable opportunity to inspect the alleged damage before any repair, replacement or remedial work is carried out by third parties.

Nothing in these Terms of Business excludes or limits liability where such liability cannot lawfully be excluded or limited under applicable law.

Liability: The Company is not liable for accidental, indirect or unforeseeable losses arising during the Services.

Consumer Rights: Nothing in these Terms of Business affects the Customer’s statutory consumer rights.

Force Majeure: The Company is not liable for delays or failures caused by events beyond reasonable control, including extreme weather, strikes, natural disasters, supply shortages or other unforeseen events outside the Company’s reasonable control.

The Company reserves the right to revise or update these Terms of Business from time to time. Any revised version shall take effect from the date it is published on the Company’s website or otherwise communicated to the Customer unless otherwise stated.

The Customer is responsible for reviewing the current version of these Terms of Business. Continued use of the Services following publication or notification of revised Terms shall constitute acceptance of those changes.

The Company reserves the right to revise or update these Terms of Business from time to time. Any revised version shall take effect from the date it is published on the Company’s website or otherwise communicated to the Customer unless otherwise stated.

The Customer is responsible for reviewing the current version of these Terms of Business. Continued use of the Services following publication or notification of revised Terms shall constitute acceptance of those changes.

The Company may assign, transfer, sub-contract or otherwise deal with its rights and obligations under these Terms of Business without notice or consent.

The Customer may not assign, transfer or otherwise deal with any rights or obligations under these Terms of Business without the prior written consent of the Company.

If any provision of these Terms of Business is found by any court or competent authority to be unlawful, invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Where any provision would be lawful or enforceable if part of it were deleted or modified, that provision shall apply with such modifications as are necessary to make it valid and enforceable while preserving its intended effect as far as possible.

If any provision of these Terms of Business is found by any court or competent authority to be unlawful, invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Where any provision would be lawful or enforceable if part of it were deleted or modified, that provision shall apply with such modifications as are necessary to make it valid and enforceable while preserving its intended effect as far as possible.

These Terms of Business are for the benefit of the Customer and the Company only and are not intended to confer any benefit upon any third party.

No third party shall have any right to enforce any provision of these Terms of Business under the Contracts (Rights of Third Parties) Act 1999.

These Terms of Business, together with any quotation, estimate and any documents expressly referred to within them, constitute the entire agreement between the Customer and the Company relating to the Services and supersede all previous agreements, understandings, representations or arrangements relating to the same subject matter.

The Customer acknowledges that it has not relied upon any statement, representation or understanding not expressly set out within these Terms of Business, except where liability cannot lawfully be excluded.

These Terms of Business and any dispute or claim arising out of or in connection with them, their subject matter or the Services shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have non-exclusive jurisdiction to determine any dispute or claim arising out of or in connection with these Terms of Business or the Services.

These Terms of Business and any dispute or claim arising out of or in connection with them, their subject matter or the Services shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have non-exclusive jurisdiction to determine any dispute or claim arising out of or in connection with these Terms of Business or the Services.

These Terms of Website Use govern access to and use of the Website. By accessing, browsing or using the Website, the User agrees to be bound by these Terms of Website Use in full.

If the User does not agree with these Terms of Website Use or any part of them, the Website must not be accessed or used.

Where registration, account creation or submission of information is required, the User may be asked to expressly confirm acceptance of these Terms of Website Use as part of the relevant process.

The Website is intended for use by individuals aged 18 years or over. By using the Website, the User confirms that this requirement is satisfied.

The Website uses cookies in accordance with the Company’s privacy policy and cookie policy where applicable. Use of the Website may be subject to the cookie preferences and settings selected by the User.

In these Terms of Website Use:

“The Company” means Shrub & Stone Gardeners, being the trading name of S&S Gardeners Limited, together with anyone authorised by the Company to operate, manage or maintain the Website on its behalf.

“The Website” means the website located at shrubandstone.uk and any associated pages, subdomains, content, features, functionality and services made available through it.

“The User” means any individual, organisation or person accessing, browsing or using the Website.

“User Generated Content” means any material submitted, uploaded, transmitted or otherwise made available to the Website by a User, including text, images, audio, video, comments, reviews or audio-visual material.

“Content” means all information, text, graphics, images, logos, software, materials and other content made available on or through the Website.

In these Terms of Website Use:

“The Company” means Shrub & Stone Gardeners, being the trading name of S&S Gardeners Limited, together with anyone authorised by the Company to operate, manage or maintain the Website on its behalf.

“The Website” means the website located at shrubandstone.uk and any associated pages, subdomains, content, features, functionality and services made available through it.

“The User” means any individual, organisation or person accessing, browsing or using the Website.

“User Generated Content” means any material submitted, uploaded, transmitted or otherwise made available to the Website by a User, including text, images, audio, video, comments, reviews or audio-visual material.

“Content” means all information, text, graphics, images, logos, software, materials and other content made available on or through the Website.

AB1 Group Limited is the owner of the Shrub & Stone Gardeners brand and the registered owner of the domain shrubandstone.uk.

Unless otherwise stated, all intellectual property rights in the Website and its Content, including the Shrub & Stone Gardeners brand, shrubandstone.uk domain, text, graphics, logos, images, designs, software and other materials, are owned by AB1 Group Limited or its licensors. All such rights are reserved and protected by applicable intellectual property and copyright laws. No ownership rights are granted or transferred to the Company or any User under these Terms of Website Use.

AB1 Group Limited grants the Company a licence to use the Shrub & Stone Gardeners name, brand, domain and associated intellectual property for the purposes of operating, maintaining and managing the Website and providing the Company’s services.

Subject to these Terms of Website Use, the User may access, view, download for caching purposes only and print pages from the Website for personal and non-commercial use only.

The User must not, without the prior written consent of the Company:

(a) republish Content from the Website, including republication on another website;

(b) sell, rent, licence or sub-licence Content from the Website;

(c) reproduce, duplicate, copy or otherwise exploit Content for any commercial purpose;

(d) edit, modify or create derivative works from any Content;

(e) redistribute Content from the Website except where expressly made available for redistribution; or

(f) use any Content in a way that infringes the intellectual property rights of the Company or any third party.

Where Content is expressly made available for redistribution, such Content may only be redistributed in unaltered form and solely in accordance with any conditions specified by the Company.

Nothing in these Terms of Website Use grants the User any ownership rights in the Website or its Content beyond the limited licence expressly set out above.

The Company reserves the right to revoke or restrict any licence or permission granted under this section at any time, with or without notice, where reasonably necessary to protect its rights or interests.

Subject to these Terms of Website Use, the User may access, view, download for caching purposes only and print pages from the Website for personal and non-commercial use only.

The User must not, without the prior written consent of the Company:

(a) republish Content from the Website, including republication on another website;

(b) sell, rent, licence or sub-licence Content from the Website;

(c) reproduce, duplicate, copy or otherwise exploit Content for any commercial purpose;

(d) edit, modify or create derivative works from any Content;

(e) redistribute Content from the Website except where expressly made available for redistribution; or

(f) use any Content in a way that infringes the intellectual property rights of the Company or any third party.

Where Content is expressly made available for redistribution, such Content may only be redistributed in unaltered form and solely in accordance with any conditions specified by the Company.

Nothing in these Terms of Website Use grants the User any ownership rights in the Website or its Content beyond the limited licence expressly set out above.

The Company reserves the right to revoke or restrict any licence or permission granted under this section at any time, with or without notice, where reasonably necessary to protect its rights or interests.

The Website must not be used in any way that causes, or may cause, damage to the Website or impairment of its availability, accessibility, security or functionality, or in any way that is unlawful, illegal, fraudulent, harmful or otherwise objectionable.

The User must not use the Website to copy, store, host, transmit, send, use, publish or distribute any material that consists of, contains, promotes or is linked to spyware, computer viruses, Trojan horses, worms, keystroke loggers, rootkits, ransomware or any other malicious software or harmful technology.

The User must not conduct any systematic, automated or unauthorised data collection activities on or in relation to the Website without the Company’s express written consent. This includes, without limitation, scraping, data mining, data extraction, data harvesting, web crawling, automated requests, use of bots or similar data gathering tools.

The User must not use the Website in a way that imposes an unreasonable or disproportionate load on the Website infrastructure or otherwise interferes with the operation or security of the Website.

The User must not use the Website to transmit or send unsolicited commercial communications.

The User must not use the Website for marketing, advertising or promotional purposes without the Company’s express written consent.

Access to certain areas, features or functionality of the Website may be restricted. The Company reserves the right to restrict, suspend or remove access to any part of the Website, or the Website as a whole, at its discretion where reasonably necessary for operational, security, legal or other business reasons.

Where login credentials, account details, user IDs or passwords are provided to enable access to restricted areas of the Website, such details must be kept confidential and must not be shared with any third party.

The User must notify the Company immediately in writing upon becoming aware of any unauthorised use of an account, login credentials or password, or any suspected security breach relating to the Website.

The User is responsible for all activity carried out using their login details or account credentials. The Company reserves the right to suspend, disable or terminate access credentials or accounts where reasonably necessary, including where these Terms of Website Use are breached or misuse of the Website is suspected.

The User grants the Company a worldwide, irrevocable, non-exclusive, royalty-free licence to use, reproduce, store, adapt, publish, translate, distribute and otherwise use User Generated Content in any existing or future media. This licence includes the right to sub-license such rights and to take action in relation to any infringement of those rights where reasonably necessary.

The User warrants and represents that any User Generated Content submitted to the Website complies with these Terms of Website Use, is lawful, accurate and does not infringe the intellectual property rights, privacy rights or other rights of any third party.

User Generated Content must not be unlawful, defamatory, obscene, offensive, misleading, discriminatory, threatening, harmful or otherwise objectionable, nor give rise to legal action, liability or regulatory issues affecting the User, the Company or any third party.

The Company reserves the right, but is not obliged, to monitor, review, edit, remove, refuse or restrict access to any User Generated Content submitted to or appearing on the Website where reasonably considered necessary.

The User grants the Company a worldwide, irrevocable, non-exclusive, royalty-free licence to use, reproduce, store, adapt, publish, translate, distribute and otherwise use User Generated Content in any existing or future media. This licence includes the right to sub-license such rights and to take action in relation to any infringement of those rights where reasonably necessary.

The User warrants and represents that any User Generated Content submitted to the Website complies with these Terms of Website Use, is lawful, accurate and does not infringe the intellectual property rights, privacy rights or other rights of any third party.

User Generated Content must not be unlawful, defamatory, obscene, offensive, misleading, discriminatory, threatening, harmful or otherwise objectionable, nor give rise to legal action, liability or regulatory issues affecting the User, the Company or any third party.

The Company reserves the right, but is not obliged, to monitor, review, edit, remove, refuse or restrict access to any User Generated Content submitted to or appearing on the Website where reasonably considered necessary.

The Website and its Content are provided on an “as is” and “as available” basis.

The Company does not warrant or represent that the Website, its Content or any information made available through it will be complete, accurate, current, reliable or suitable for any particular purpose. Information published on the Website is provided for general information purposes only and should not be relied upon as advice, recommendations or guarantees of outcomes.

The Company does not warrant that the Website will always be available, uninterrupted, secure or free from errors, defects, viruses or other harmful components.

To the maximum extent permitted by applicable law, all representations, warranties and conditions relating to the Website and its use, whether express or implied, are excluded.

The Website and its Content are provided on an “as is” and “as available” basis.

The Company does not warrant or represent that the Website, its Content or any information made available through it will be complete, accurate, current, reliable or suitable for any particular purpose. Information published on the Website is provided for general information purposes only and should not be relied upon as advice, recommendations or guarantees of outcomes.

The Company does not warrant that the Website will always be available, uninterrupted, secure or free from errors, defects, viruses or other harmful components.

To the maximum extent permitted by applicable law, all representations, warranties and conditions relating to the Website and its use, whether express or implied, are excluded.

Nothing in these Terms of Website Use excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.

Subject to the above, the Company shall not be liable for any loss or damage arising out of or in connection with access to, use of, inability to use, or reliance upon the Website or its Content. This includes, without limitation, indirect or consequential loss, loss of profit, loss of business, loss of revenue, loss of anticipated savings, loss of opportunity, loss of data, loss of goodwill or business interruption.

The Company shall not be liable for any loss or damage arising from Website downtime, technical failures, viruses, security incidents, third-party content, third-party websites or circumstances outside the Company’s reasonable control.

To the fullest extent permitted by law, all implied representations, warranties, terms and conditions relating to the Website and its use are excluded.

The User agrees to indemnify and keep indemnified the Company against all losses, damages, liabilities, costs and expenses (including reasonable legal costs and professional expenses) incurred or suffered by the Company arising out of or in connection with:

(a) any breach by the User of these Terms of Website Use;

(b) any misuse of the Website by the User;

(c) any User Generated Content submitted, uploaded or made available by the User; or

(d) any claim, demand, action or proceeding brought against the Company arising from the User’s acts, omissions or breach of these Terms of Website Use.

This indemnity shall survive termination of access to or use of the Website.

The User agrees to indemnify and keep indemnified the Company against all losses, damages, liabilities, costs and expenses (including reasonable legal costs and professional expenses) incurred or suffered by the Company arising out of or in connection with:

(a) any breach by the User of these Terms of Website Use;

(b) any misuse of the Website by the User;

(c) any User Generated Content submitted, uploaded or made available by the User; or

(d) any claim, demand, action or proceeding brought against the Company arising from the User’s acts, omissions or breach of these Terms of Website Use.

This indemnity shall survive termination of access to or use of the Website.

Without prejudice to the Company’s other rights or remedies, where the User breaches these Terms of Website Use, where the Company reasonably suspects such a breach, or where the Company reasonably considers that misuse, unlawful activity or security concerns exist, the Company may take such action as it considers appropriate, including:

(a) issuing warnings;

(b) suspending, restricting or terminating access to the Website;

(c) blocking access from specific IP addresses, accounts, devices or locations;

(d) removing, editing or restricting User Generated Content;

(e) suspending or disabling accounts or login credentials;

(f) commencing legal proceedings; and

(g) disclosing information to law enforcement authorities, regulators or other relevant parties where reasonably necessary or legally required.

The User must not attempt to circumvent, bypass or interfere with any restriction, suspension or security measure imposed by the Company.

The Website may contain links to third-party websites, services, platforms, embedded content or external resources. Such links are provided for convenience and informational purposes only and do not constitute approval, endorsement or recommendation by the Company.

The Company has no control over and accepts no responsibility or liability for the content, availability, accuracy, security, privacy practices or operation of any third-party websites or services.

Access to and use of third-party websites or services is entirely at the User’s own risk. The Company shall not be liable for any loss, damage, liability or issue arising directly or indirectly from access to, use of or reliance upon any third-party websites, services or content.

The Company may revise or update these Terms of Website Use from time to time. Any revised version shall take effect from the date it is published on the Website unless otherwise stated.

The User is responsible for reviewing these Terms of Website Use periodically to remain aware of the current version. Continued use of the Website following publication of revised Terms of Website Use constitutes acceptance of those changes.

The Company may revise or update these Terms of Website Use from time to time. Any revised version shall take effect from the date it is published on the Website unless otherwise stated.

The User is responsible for reviewing these Terms of Website Use periodically to remain aware of the current version. Continued use of the Website following publication of revised Terms of Website Use constitutes acceptance of those changes.

The Company may assign, transfer, sub-contract, licence or otherwise deal with its rights and obligations under these Terms of Website Use without notice or consent.

The User may not assign, transfer, sub-contract or otherwise deal with any rights or obligations under these Terms of Website Use without the prior written consent of the Company.

The Company may assign, transfer, sub-contract, licence or otherwise deal with its rights and obligations under these Terms of Website Use without notice or consent.

The User may not assign, transfer, sub-contract or otherwise deal with any rights or obligations under these Terms of Website Use without the prior written consent of the Company.

If any provision of these Terms of Website Use is found by any court or competent authority to be unlawful, invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Where any provision would be lawful or enforceable if part of it were deleted or modified, that provision shall apply with such modifications as are necessary to make it valid and enforceable while preserving its intended effect as far as possible.

If any provision of these Terms of Website Use is found by any court or competent authority to be unlawful, invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Where any provision would be lawful or enforceable if part of it were deleted or modified, that provision shall apply with such modifications as are necessary to make it valid and enforceable while preserving its intended effect as far as possible.

These Terms of Website Use are for the benefit of the User and the Company only and are not intended to confer any benefit upon any third party.

No third party shall have any right to enforce any provision of these Terms of Website Use under the Contracts (Rights of Third Parties) Act 1999.

These Terms of Website Use are for the benefit of the User and the Company only and are not intended to confer any benefit upon any third party.

No third party shall have any right to enforce any provision of these Terms of Website Use under the Contracts (Rights of Third Parties) Act 1999.

These Terms of Website Use, together with the Company’s privacy policy, cookie policy and any other policies or documents expressly referred to within them, constitute the entire agreement between the User and the Company relating to access to and use of the Website and supersede all previous agreements, understandings, representations or arrangements relating to the same subject matter.

The User acknowledges that use of the Website is not based upon any representation, statement or understanding not expressly set out in these Terms of Website Use, except where liability cannot lawfully be excluded.

These Terms of Website Use and any dispute or claim arising out of or in connection with them, their subject matter or the use of the Website shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have non-exclusive jurisdiction to determine any dispute or claim arising out of or in connection with these Terms of Website Use.